Series: Retail Transformers
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AI meets retail: Ebay’s plan to make every shopping experience unique
Artificial intelligence is moving so fast that the line between online and in-store shopping may soon disappear altogether. Within a few years, digital retailers could replicate – and even surpass – the sensory experience once unique to bricks-and-mortar stores. And when that happens, the very nature of marketplaces will change. That’s the prediction from Nitzan […]
From catwalks to carnations: Urban Stems’ Meenakshi Lala is disrupting floral
In this episode, we step into the operational engine room of online flower deliveries with Meenakshi Lala, CEO of Urban Stems. For two decades, Meenakshi mastered the complex, high-pressure world of fashion retail operations. Now, she’s bringing that same fashion-level precision and data-driven discipline to disrupt an industry built around emotional connection: gifting flowers. Meenakshi […]
From tagging tees to leading Primark US
Kevin Tulip’s retail story began simply: attaching price tags in a Topshop stockroom during high school work experience. That simple moment quickly evolved into a passion, leading him to a remarkable 22-year career journey that now sees him as the President of Primark US. This episode offers a behind-the-scenes look at how Kevin, a veteran […]
Meet the architect behind Coach’s “wow” moments
Giovanni Zaccariello has one of the coolest jobs in retail. As Senior Vice President of Visual Experience at heritage brand Coach, Gio’s role is a rich blend of creativity and strategic thinking to connect with consumers on a deep level. From immersive pop-ups to even a flying Tabby hot air balloon, Coach has been making […]